Contact
Get in touch
A question about a product, documentation or how ordering works? Send us a message. We reply within one working day.
Send us a message
For anything else — products, documentation, ordering.
Or email us directly: hello@denovasupplies.co.uk
Objections
Questions practices ask us
For most practices we're not a replacement — we're a second supplier for the lines you get through fastest. A national distributor gives you next-day delivery, thousands of product lines and one invoice at the end of the month. We don't pretend to match that.
What we do is take out the layers between the factory and your surgery. A distributor is funding a field sales team, a showroom, a catalogue and a warehouse network, and the product has usually passed through an importer before it reaches them — each layer adds its margin. Where importing genuinely helps we buy at source; where it doesn't we buy at UK trade and say so.
Start with one or two lines. If we're not cheaper on a like-for-like spec, we'll tell you.
You don't have to take our word for it — we'll send samples of anything we list, free, so you can judge it on a real session with your own nurses before you switch anything.
We won't send you a product without its documentation pack. Ask and we'll send it for anything you're considering before you order — declaration of conformity, the applicable conformity evidence, and the manufacturer's test reports where the product standard requires them. You shouldn't have to chase a supplier for paperwork at inspection time.
We'll tell you the lead time before you order and flag any delay as soon as we know, rather than letting you find out when the box doesn't arrive. We're not asking anyone to move their whole consumables order across at once — start with one line and see how we do.
Send a recent invoice or an order list. We'll price it line by line and tell you plainly where we can't beat what you're paying. No obligation and no account to open.
No contract, no minimum order value, no account fee. Order when you want to.
You contact Denova directly. Tell us what's wrong and we'll deal with it.
If a product isn't as described, we replace it or refund it. Tell us and it's sorted.